YOUR INFORMATION. YOUR PRIVACY.

Privacy Policy

Last Updated: January 7, 2026

1. Introduction

Ascendary Mentorship Solutions FZCO (“Ascendary,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our education, learning, and mentoring services, including our website, mobile applications, and related services (collectively, the “Services”).

Via Ascendary is a brand operated by Ascendary Mentorship Solutions FZCO. This Privacy Policy applies to all services provided under the Via Ascendary name.

Please read this Privacy Policy carefully. By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the Services.

2. Information We Collect

2.1 Personal Information

We collect the following personal information that you provide to us:

Name and Surname: Your full legal name
Email Address: For account creation, communication, and service delivery
Nickname: Your chosen display name or username

2.2 Automatically Collected Information

When you use our Services, we automatically collect certain information, including:

Analytics Data: Information about how you interact with our Services, including pages visited, features used, time spent, click patterns, and navigation paths
Device Information: Information about the device you use to access our Services, including device type, operating system, browser type, and version
Log Data: Server logs that may include your IP address, access times, and pages viewed
Cookies and Similar Technologies: Data collected through cookies, web beacons, and similar tracking technologies (see Section 5 for more details)

2.3 Payment Information

We do not directly collect or store your payment information. All payment processing is handled by third-party payment processors (Stripe, Google Pay, and Apple Pay). These processors collect and process payment information in accordance with their own privacy policies and industry security standards.

2.4 User-Generated Content

Any content you post, upload, or submit through our Services, including comments, messages, images, videos, or other materials, may be collected and used as described in Section 4.

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Service Delivery

To create and manage your account
To provide, operate, and maintain our Services
To process your subscriptions and transactions
To communicate with you about your account and our Services
To provide customer support

3.2 Service Improvement

To understand how users interact with our Services
To analyze usage patterns and trends
To improve, personalize, and expand our Services
To develop new features, products, and services
To conduct research and analytics

3.3 Communication

To send you service-related announcements and updates
To respond to your inquiries and requests
To send you educational content and resources
To send you marketing and promotional communications (with your consent, where required)

3.4 Security and Legal Compliance

To detect, prevent, and address technical issues
To protect against fraud, abuse, and unauthorized access
To enforce our Terms and Conditions
To comply with legal obligations and respond to lawful requests

3.5 Educational, Marketing, and Promotional Purposes

To use your User-Generated Content for educational materials, case studies, and testimonials
To feature your content on our website and social media platforms
To create promotional materials and marketing campaigns
To showcase student success stories and experiences

4. Content Usage Rights

By posting any content on our Services, you agree that Ascendary may use, edit, and publish it for educational, marketing, and promotional purposes, including on social media and websites. No compensation or prior approval is required for such use.

This includes but is not limited to:

Testimonials and reviews
Success stories and case studies
Photos, videos, and audio recordings
Comments and feedback
Any other user-generated content

We may modify, adapt, or edit your content as necessary for our purposes while maintaining the essential meaning and context.Where reasonably possible, user-generated content used for marketing or promotional purposes may be anonymized. We do not intentionally disclose personal identifiers without consent, unless such information has already been made public by the user.

5. Cookies and Tracking Technologies

5.1 What Are Cookies

Cookies are small text files placed on your device that help us provide and improve our Services. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device until deleted or expired).

5.2 Types of Cookies We Use

Essential Cookies: Required for the Services to function properly, including authentication and security
Analytics Cookies: Help us understand how users interact with our Services
Functionality Cookies: Remember your preferences and settings
Performance Cookies: Measure and improve the performance of our Services

At this time, we use only essential cookies that are strictly necessary for the operation of the Services. If non-essential cookies are introduced in the future, we will update this Privacy Policy and implement a cookie consent mechanism where required by law.

5.3 Managing Cookies

Most web browsers allow you to control cookies through their settings. However, disabling cookies may limit your ability to use certain features of our Services. You can:

Delete existing cookies through your browser settings
Block future cookies through your browser settings
Set your browser to notify you when cookies are being sent

Please note that third-party services integrated into our platform may also use cookies, which are governed by their respective privacy policies.

7. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

Encryption of data in transit and at rest
Regular security assessments and updates
Access controls and authentication mechanisms
Employee training on data protection

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

8. Data Retention

We retain your personal information for as long as necessary to:

Provide you with our Services
Fulfill the purposes described in this Privacy Policy
Comply with legal obligations
Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it. User-Generated Content that has been used for educational, marketing, or promotional purposes may be retained for as long as reasonably necessary for those purposes, unless a valid deletion request is made where applicable by law.

9. Your Rights and Choices

9.1 Access and Update

You can access and update your personal information through your account settings at any time. If you need assistance, please contact us using the information provided in Section 15.

9.2 Account Deletion

You may request deletion of your account by contacting us. Upon deletion, we will remove your personal information from our active databases, except where we are required to retain it for legal or legitimate business purposes.

9.3 Marketing Communications

You may opt out of receiving marketing communications from us by:

Following the unsubscribe instructions in our emails
Adjusting your communication preferences in your account settings
Contacting us directly

Please note that even if you opt out of marketing communications, we will still send you service-related announcements and account notifications.

9.4 Cookie Preferences

You can manage your cookie preferences through your browser settings as described in Section 5.

10. Children’s Privacy

Our Services are not intended for individuals under the age of 21. We do not knowingly collect personal information from anyone under 21 years of age. If we become aware that we have collected personal information from someone under 21, we will take steps to delete that information promptly.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

11. International Data Transfers

Our Services are operated from the United Arab Emirates, and we serve users worldwide. Your information may be transferred to, stored, and processed in the UAE or other countries where we or our service providers operate.

By using our Services, you consent to the transfer of your information to countries outside your country of residence, which may have different data protection laws than your country.

Where required by applicable data protection laws, we implement appropriate safeguards to protect personal information transferred internationally, including contractual protections and industry-standard security measures.

12. Third-Party Links and Services

Our Services may contain links to third-party websites, applications, or services that are not operated by us. This Privacy Policy does not apply to third-party services. We encourage you to review the privacy policies of any third-party services before providing them with your personal information.

We are not responsible for the privacy practices or content of third-party services, including our payment processors (Stripe, Google Pay, Apple Pay), which have their own privacy policies.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

Posting the updated Privacy Policy on our website
Updating the “Last Updated” date at the top of this Privacy Policy
Sending you an email notification (for significant changes)

Your continued use of the Services after changes become effective constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically.

14. Data Protection Officer

For questions about how we handle your personal information or to exercise your rights, you may contact our data protection team at the contact information provided below.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:

Ascendary Mentorship Solutions FZCO
United Arab Emirates

Email: info@viaascendary.com
Website: www.viaascendary.com

We will respond to your inquiry within a reasonable timeframe.